Return Policy

I will gladly accept returns/exchanges on unused product, meaning a candle that has not been lit. Please contact me within 7 days of delivery on product you would like returned or exchanged, and ship items back within 14 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you are having issues with your candle, please contact me at ana@urenacandlecompany.com.